We found 117 job offers Customer Service & Call Centre jobs in Myanmar

providing help and advice to customers using your organizations products or servicescommunicating courteously with customers by telephone, email, letter and face to faceinvestigating and solving customers problems, which may be complex or longstanding problems that have been passed on by customer service assistantshandling customer complaints or any major incidents, such as a security issue or a customer being taken illissuing refunds or compensation to customerskeeping accurate records of discussions or correspondence with customersanalyzing statistics or other data to determine the level of customer service your organization is providingproducing written information for customers, often involving use of computer packagessoftwarewriting reports analyzing the customer service that your organization providesdeveloping feedback or complaints procedures for customers to useimproving customer service procedures, policies and standards for your organization or departmentmeeting with other managers to discuss possible improvements to customer servicebeing involved in staff recruitment and appraisalstraining staff to deliver a high standard of customer serviceleading or supervising a team of customer service stafflearning about your organizations products or services and keeping up to date with changeskeeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees communicating job expectations planning, monitoring, appraising, and reviewing job contributions planning and reviewing compensation actions enforcing policies and procedures.Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews preparing and completing action plans implementing production, productivity, quality, and customerservice standards resolving problems completing audits identifying customer service trends determining system improvements implementing change.Meets customer service financial objectives by forecasting requirements preparing an annual budget scheduling expenditures analyzing variances initiating corrective actions.Determines customer service requirements by maintaining contact with customers visiting operational environments conducting surveys forming focus groups benchmarking best practices analyzing information and applications.Improves customer service quality results by studying, evaluating, and redesigning processes establishing and communicating service metrics monitoring and analyzing results implementing changes.Maximizes customer operational performance by providing help desk resources and technical advice resolving problems disseminating advisories, warnings, and new techniques detecting and diagnosing network problems.Updates job knowledge by participating in educational opportunities reading professional publications maintaining personal networks participating in professional organizations.Accomplishes information systems and organization mission by completing related results as needed.Other duties assigned by the management

Answers telephone calls promptly and courteously screens calls, transfers caller to correct individual does not leave a caller on hold or unattended for more than 40 seconds takes complete and accurate messages when person called is unavailable and distributes messages in a timely manner.Receives and sorts incoming mail, express envelopes and courier deliveries distributes mail to employee mailboxes delivers express envelopes and courier deliveries directly to recipient.File and maintain recordsGreet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinationsHear and resolve complaints from customers and publicPerform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documentsProcess and prepare memos, correspondence, travel vouchers, or other documentsProvide information about establishment such as location of departments or offices, employees within the organization, or services providedTransmit information or documents to customers, using a computer, mail, or facsimile machine.Prepares and posts all outgoing mail and express envelopes daily maintains, checks and refills postage meter logs outgoing express envelopes arranges courier services.Unlocks office supply cabinet at 9:00 a.m. and locks the cabinet at 5:30 p.m. checks inventory of mailroom, office, and kitchen supplies on Friday of each week and prepares order forms accordingly, receives approval from Office Manager and places orders.Prepares reception area with marketing literature, magazines, and reading material as directed by the Office Manager. Straightens and maintains orderly appearance of reception area waters office plants in reception area weekly.Performs routine clerical functions as requested.Other duties assigned by the assignment

Attracts potential customers by answering product and service questions suggesting information about other products and services.Resolve customer complaints via phone, email, mail, or social media, Able to handle complaint in accordance with companys guideline and policiesOpens customer accounts by recording account information.Use telephones to reach out to customers and verify account informationMaintains customer records by updating account information.Ensures that customers complaints are made valid and must perform whatever is feasible to satisfied the customers.Resolves product or service problems by clarifying the customers complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution.Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.Greet customers warmly and ascertain problem or reason for calling.Cancel or upgrade accounts.Assist with placement of orders, refunds, or exchanges.Advise on company information.Take payment information and other pertinent information such as addresses and phone numbers.Place or cancel orders.Answer questions about warranties or terms of sale.Provide product or service information to assist customers in making a decision about a product to buyAnswer telephone calls and making the appropriate transfersAct as the company gatekeeper.Suggest solutions when a product malfunctions.Handle product recalls.Attempt to persuade customer to reconsider cancellation.Inform customer of deals and promotions.Sell products and services.Utilize computer technology to handle high call volumes.Work with customer service manager to ensure proper customer service is being delivered.Close out or open call records.Compile reports on overall customer satisfaction.Read from scripts.Handle changes in policies or renewals.Other duties assigned by the management

Responsive of day customers Inquires and coordinate with operation team to solve all challenges via incoming calls and or email.Maintain tariff in FMIS system, once customer accepted quotation.Open job in the system, communicate with operation team members to deliver the shipping instruction from customer within a definite timelineReceive booking request from the customer and reply to the customer within a short period.Provide truck information, driver contacts and other necessary information to customers. Responsive of day to day customers inquires and coordinate with operation team to solve all challenges via incoming calls and or emailPrepare verification report before issuing the invoice and send to the customers.Check and arrange DO, vouchers properly and send them to customers and verify,Handling of claims, complains and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution has been properly put in place and being accepted by customers.Keep records of customer interactions, process customer accounts and properly file documentsMaintain good relationship and network connections among customers, suppliers, Sales and Marketing, operations, finance and other related parties e.g follow up with customers clearance agentsProvide Customer Services Manager with appropriate and timely reports and analysis to monitor progress of the businessPrepare payment requests for suppliers and follow up with account to monitor for paymentAlso cooperate with finance and account to monitoring AR invoices and following up for paymentUnderstand the overall process, sales and marketing strategies and action plans, FMI and operation process including port handling and customs clearance procedures for specific accounts until invoices are paid.Assisting in sales department Perform other duties as assigned

Achieves objectives by contributing customer service information and recommendations to strategic plans and reviews preparing and completing action plans implementing systems work flows, assuring productivity, quality and providing service standards to customers resolving problems completing audits identifying customers and market trends determining system improvements implementing changes.Responsive challenges via incoming calls andor email.Determines customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys, benchmarking best practices, analyzing information and applications.Improves customer service quality results by studying, evaluating and redesigning processes, monitoring and analyzing results implementing changes timely when needed.Maintain tariff in FMIS system, once customer accepted quotation.Draw a Booking Plan for MMT and monitor the planning of Trucks.Verify the tariff which CS team submit for SM DirectorGM to approve.Open job in the system, communicate with operation team members to deliver the shipping instruction from customer within a definite timeline.Accomplishes information system and organization mission by completing related results as needed.Maintain an orderly workflow according to the priorities set by GM.Control resources and utilize assets to achieve qualitative and quantitative targets.Take ownerships of customers issues and follow up problems and offer solution.Learning about the organizations products or services and keeping up to date the changes to CS Ops team.Discovering and Negotiating with profitable suppliers to secure advantageous terms. Understanding the overall process, Sales Marketing Strategies action plans, FMIS and operation process including port handling and customs clearance procedures for specific accounts until invoices are paid.Also cooperate with finance account to monitoring AR invoices and following up for payment.

Develop objectives for the call centers daytoday activitiesConduct effective resource planning to maximize the productivity of resources people, technology etc.Analyze callcenter statistics sales rates, costs, customer service metrics etc.Assume responsibility of budgeting and tracking expensesHire, coach and provide training to personnel to maintain high customer service standardsMonitor and improve ordering, telephone handling and other proceduresEvaluate performance with key metricsPrepare reports for different departments or upper management Perform other duties as assigne

Provide knowledgeable answers to customer via phone, social media and email enquiries regarding products and order processing.Assist clients on order online.Deal with orders in the back office and liaise with logistics.Follow up on orders and liaise with customers, retail, repair services, buyers, etc.Followup on all customer requests to ensure the brand provides the highest level of customer service in the industry.Assist customers with aftersales service issues.Be a primary contact for customer inquiries about our products and brand.Able to communicate concisely our company policies to client.Maintain and update regular client correspondence.Managing a team of representatives offering customer support.Overseeing the customer service process.Planning the training and standardization of service delivery.Conducting quality assurance surveys with customers and providing feedback to the relevant staff.Possesses excellent product knowledge to enhance customer support.Develop collaborative, positive working relationships with staff at our traditional boutiques.Maintaining a pleasant working environment for your team.

Loan Application Forms Musoni System Loan Application Form Loan Application Form Register Book Funds

Loan Application Forms Musoni System Loan Application Form Loan Application Form Register Book Funds

Loan Application Forms Musoni System Loan Application Form Loan Application Form Register Book Funds Sr. CSO