We found 118 job offers Customer Service & Call Centre jobs in Myanmar

Customer Service Manager
Company: JobsInYangon.com

Be responsible for the overall continuous service improvement throughout customer journey. SOPP workflow establishment included. To provide Training for all business call center agents in timely manner which are not limiting to New Product launch, Product Knowledge, SOPP and so on. To establish the centralize Call center by collecting the individual contact point of each department. To support business call center daily operation which are not limiting to managing and tracking attendance of call center agents, granting and requesting system access if needed. Be responsible for the day to day operational support of the business call center to deliver the required service level standards and customer experience. Organize and provide regular training schedule for Call Center agents and monitoring the improvement and do the assessment. Developing the SOPPs for customer experience journey by collaborating with cross function departments. Plan and execute the campaign calls based on business functions requests andor proactive selfplanning.

Job posted: 4.10.2021

Assistant General Manager - VIP Club
Company: Global Technology Co., Ltd (Global Net)

Responsible for managing the setup, operationsMust be proactive, selfmotivated, organized and the ability to prioritize as neededProvide a high level of customer service experience during all events with a solutionsoriented approachReceive, respond to, resolve, and track customer complaints through the development of a serviceAssist in the creation and development of a Program, including hiring, scheduling, training, supervising and evaluating Concierge staffEstablish highly effective working relationshipsCollaborate with internal departments Premium Sales Service, Corporate Partnerships to create memorable experiencesExecute daytoday activities to maintain overall efficiency of the departmentMaintain a positive and professional attitude when handling premium customer inquiries and concerns

Job posted: 29.7.2021

Manager – CS / Call Center
Company: Global Technology Co., Ltd (Global Net)

Answering representatives questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cant be fielded by representativesLeading team meetings, asking questions to better understand the calls representatives are receiving, education and coach workers regarding processes and practices, and explain expectations to employees.Assisting other management team members in identifying trends and establishing call center goals.Ensuring staff members are achieving desired service levels and taking corrective action , as neededPreparing reports and analyzing call center data to improve processes ensure resources are properly allocated and maximize efficiency and customer satisfactionTaking on other tasks or projects to support employees , other managers and call center operations

Job posted: 28.7.2021

Manager - Customer Care
Company: Global Technology Co., Ltd (Global Net)

Communicate with customers to identify their needexpectations and make appropriate adjustments to meet those needsFollow up customers to ensure they receive optimal value from purchased productsservicesHandle tough or complex customer issue by analyzing said problems to come up with solutions effective in addressing customer complaintsProvide customers with updates and periodic statements on service developments and changes in trendsEstablish communication channels through which customers can send in their feedback or challenges for prompt resolutionAnalyze customer care data and statistics to obtain results useful in taking key business decisionsOrganize programs for customer care staff to update their job knowledge and enhance their skillsMaintain proper record of all customer care operation and activities for reference purposesAssign and designate job territories to customer care staff according to their performance and historyConduct surveys to determine the opinion of customers regarding their

Job posted: 28.7.2021

Manager - VIP Club
Company: Global Technology Co., Ltd (Global Net)

Responsible for managing the setup, operationsProvide a high level of customer service experience during all events with a solutionsoriented approachReceive, respond to, resolve, and track customer complaints through the development of a serviceAssist in the creation and development of a Program, including hiring, scheduling, training, supervising and evaluating Concierge staffEstablish highly effective working relationshipsCollaborate with internal departments Premium Sales Service, Corporate Partnerships to create memorable experiencesExecute daytoday activities to maintain overall efficiency of the departmentMaintain a positive and professional attitude when handling premium customer inquiries and concerns

Job posted: 28.7.2021

Chinese Customer Care Coordinator
Company: Good Brothers' Co., Ltd.

Persuading clients that service will best satisfy their needsFollowing up customer complains submitted clientsPrepare weekly monthly reports to Manager

Job posted: 27.12.2020

Customer Service Representativ MDY
Company: Win Thein & Sons Co Ltd.

Attracts potential customers by answering product and service questions suggesting information about other products and services.Resolve customer complaints via phone, email, mail, or social media, Able to handle the complaint in accordance with the companys guideline and policiesOpens customer accounts by recording account information.Use telephones to reach out to customers and verify account informationMaintains customer records by updating account information.Ensures that customers complaints are made valid and must perform whatever is feasible to satisfy the customers.Resolves product or service problems by clarifying the customers complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution.Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.Greet customers warmly and ascertain problem or reason for calling.Cancel or upgrade accounts.Assist with placement of orders, refunds, or exchanges.Advice on company information.Take payment information and other pertinent information such as addresses and phone numbers.Place or cancel orders.Answer questions about warranties or terms of sale.Provide product or service information to assist customers in deciding on a product to buyAnswer telephone calls and making the appropriate transfersAct as the company gatekeeper.Suggest solutions when a product malfunctions.Handle product recalls.Attempt to persuade customer to reconsider cancellation.Inform customers of deals and promotions.Sell products and services.Utilize computer technology to handle high call volumes.Work with the customer service manager to ensure proper customer service is being delivered.Closeout or open call records.Compile reports on overall customer satisfaction.Read from scripts.Handle changes in policies or renewals.Other duties assigned by the management

Job posted: 23.11.2020
Answer calls and respond to emailsHandle customer inquiries both over the phone and by emailResearch required information using available resourcesManage and resolve customer complaintsProvide customers with product and service informationIdentify and escalate priority issuesRoute calls to appropriate resourceFollow up customer calls where necessaryDocument all call information according to standard operating proceduresComplete call logs and generate call reports

Job posted: 22.11.2020

Service Admin
Company: Kangaroo Group

Answering the phone call and transfer to related Department.Handle with care for customers inquiries about the product.Provide the service for the customers.Provide information to the service team for work done in the timeline.Arrange to pick up send back the products.Responsible to make sure customers satisfaction.Weekly Monthly service report to Vice Director Executive Director.Record the service teams service product and points and then report to the HR Dept on monthly.Arrange the service delivery process.Assist Admin Jobs only if needed

Job posted: 20.11.2020

Customer Service Manager
Company: Win Thein & Sons Co Ltd.

providing help and advice to customers using your organizations products or servicescommunicating courteously with customers by telephone, email, letter and face to faceinvestigating and solving customers problems, which may be complex or longstanding problems that have been passed on by customer service assistantshandling customer complaints or any major incidents, such as a security issue or a customer being taken illissuing refunds or compensation to customerskeeping accurate records of discussions or correspondence with customersanalyzing statistics or other data to determine the level of customer service your organization is providingproducing written information for customers, often involving use of computer packagessoftwarewriting reports analyzing the customer service that your organization providesdeveloping feedback or complaints procedures for customers to useimproving customer service procedures, policies and standards for your organization or departmentmeeting with other managers to discuss possible improvements to customer servicebeing involved in staff recruitment and appraisalstraining staff to deliver a high standard of customer serviceleading or supervising a team of customer service stafflearning about your organizations products or services and keeping up to date with changeskeeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees communicating job expectations planning, monitoring, appraising, and reviewing job contributions planning and reviewing compensation actions enforcing policies and procedures.Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews preparing and completing action plans implementing production, productivity, quality, and customerservice standards resolving problems completing audits identifying customer service trends determining system improvements implementing change.Meets customer service financial objectives by forecasting requirements preparing an annual budget scheduling expenditures analyzing variances initiating corrective actions.Determines customer service requirements by maintaining contact with customers visiting operational environments conducting surveys forming focus groups benchmarking best practices analyzing information and applications.Improves customer service quality results by studying, evaluating, and redesigning processes establishing and communicating service metrics monitoring and analyzing results implementing changes.Maximizes customer operational performance by providing help desk resources and technical advice resolving problems disseminating advisories, warnings, and new techniques detecting and diagnosing network problems.Updates job knowledge by participating in educational opportunities reading professional publications maintaining personal networks participating in professional organizations.Accomplishes information systems and organization mission by completing related results as needed.Other duties assigned by the management

Job posted: 11.11.2020

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